Return & Refund
At Rubydeal, we’re committed to you. Our quality control teams will inspect your items prior to shipping to assure your satisfaction, and the quality is guaranteed.
If something doesn’t meet your expectations, we’re committed to doing our best to find a solution. For questions, contact us: email@example.com.
*Can I Cancel My Order?
If you would like to cancel or change your order, please send us an email at firstname.lastname@example.org within 48 hours of purchase. We will do everything we can to accommodate your request if your order has not already been sent to one of our warehouses.
It is not possible to change or cancel an order once it has transmitted to a warehouse and begun processing.
If we are unable to accommodate your request and you receive the merchandise, you are kindly advised that you contact us for the return process upon receipt of the parcel for the refund.
*Can I Return My Order?
Our policy lasts 15 days. If 15 days have gone by since package delivered, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
The returned items without communication will not be accepted. All returns must be approved by our customer service team.
The returned items should be sent back to our warehouse address mentioned in communication emails, not the company address in our site. The parcels sent to the wrong address will not be accepted.
*Do I have to Pay for Return Shipping?
We'll pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.). In other cases(Item(s) no longer needed or wanted), you will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
*What If There is a Problem With My Order?
Please promptly inspect items upon receipt, if there is a problem with your order or the item is damaged or defective you must contact us within 5 days of receiving your order. We will gladly troubleshoot the problem for you and find the best solution for the issue. Do not send damaged, defective or wrong merchandise back to us unless instructed to do so by a rubydeal.com representative.
There is a certain situation where only 10% REFUNDS are granted:
Any item not in its original condition is damaged or missing parts for reasons not due to our error.
There is a certain situation where NO REFUNDS are granted:
Any item that is returned more than 15 days after signing.
The returned item is missing as customer use the shipping service without track number.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 5 working days.
If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.
If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.
No restocking fee to be charged to the consumers for the return of a product.
Late or missing refunds
Customers have the right to apply for a return within 15 days after the receipt of the product.
Refunds will get back to your account within 3-7 business days, depending on your bank or card issuers.
The original shipping fee and insurance are non-refundable.
If you haven’t received a refund yet, first check your Paypal/bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com.
We will sort out any issues with faulty items straightaway and get back to you asap.